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Support
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Common problem
Q:What are the main characteristics and application scope of plasticizer DMP (dimethyl phthalate)?
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A: Plasticizer DMP (dimethyl phthalate) has the following main features: high purity, industrial grade, chemical grade and analytical grade are available to meet the requirements of different industries and laboratory standards; good solubility, miscible with a variety of organic solvents, and has strong solubility in various resins; compatibility, compatible with various cellulose resins, natural synthetic rubbers, and vinyl resins; excellent physical properties, good film-forming properties, adhesion and waterproof properties, as well as high light stability and thermal stability; no effect on rubber vulcanization, can be used as a rubber plasticizer to improve the cold resistance of the finished product. It has a wide range of applications, including cellulose resin plasticizers, suitable for the production of cellulose acetate films, varnishes and other products; transparent packaging materials, used in the production of transparent paper, molding powder, etc.; rubber industry, as a plasticizer, used in the production of synthetic rubbers such as nitrile rubber; chemical solvents, used as solvents for DDT, polyvinyl fluoride coatings, and methyl ethyl ketone peroxide; mosquito repellent products, can be used to make mosquito repellent oils, etc.
Q:What are the main advantages of vulcanization accelerator DCBS (DZ) in radial tire production?
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A: Vulcanization accelerator DCBS (DZ) has excellent anti-scorch performance and delayed curing performance in radial tire production, ensuring operational safety and production efficiency, while improving the comprehensive performance of the tire and enhancing its durability and stability.
Q:In what aspects does GO's high-efficiency fracturing additive PAM improve oilfield operation efficiency?
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A: GO's high-efficiency fracturing additive PAM mainly improves oilfield operation efficiency in the following aspects: First, through its high molecular weight between 6-30 million, it can achieve strong fracturing performance and optimize drilling fluid performance. Secondly, the product provides different degrees of hydrolysis (0-35%) to adapt to different oilfield operating conditions, providing greater flexibility. Furthermore, GO's high-efficiency fracturing additive PAM has a faster solution time (less than 1 hour), which greatly improves the efficiency of on-site operations. Finally, its high solids content (over 88%) ensures high efficiency and stability during use. All these features work together to significantly contribute to improving oilfield operation efficiency and reducing maintenance costs.
Q:Can you provide free samples?
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A: Yes, we are more than happy to provide you with free samples so that you can test and check the quality of our products for yourself. Our free samples can help you better understand our product features, performance, and suitability for your needs.
Q:What products does your company mainly deal in?
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A: Our company's main product is polyacrylamide, which is used as a flocculant, thickener, drag reducer, and binder in industrial wastewater treatment, urban sewage, oil fields, metallurgy, coal, sand washing and other industries, and is used in These fields enjoy high status. In addition, the company also involves more than 50 varieties of inorganic chemical products, organic products, rubber additives, plastic additives, feed additives, water treatment additives and construction additives.
Q:Do you have your own factory?
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A: Yes, we have our own factory and online sales channels, mainly focusing on export business. Our factory is equipped with advanced production lines and strict quality control systems to ensure that we can produce high-quality products that meet international standards. Through our online sales channels, we directly connect with customers around the world, provide a convenient shopping experience, and respond quickly to market needs. Our export team focuses on processing international orders, ensuring smooth logistics processes and compliant export documents to meet the import needs of different countries and regions.
Q:What documents do you provide?
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A: Usually we provide Commercial Invoice, Packing List, Bill of Loading, COA, MSDS and Certificate of Origin. If you need additional documents, please let us know.
Q:What is your minimum order quantity?
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A: Normally it is 0.5 metric tons, but if it is a trial order, a smaller quantity can be accepted. Discounts can be given for large orders.
Company Terms and Policies: 1. Product Quality and Compliance We strictly adhere to the ISO9001:2000 international quality management standards and relevant global standards, consistently improving our quality control procedures. For all chemicals and chemical products, we unwaveringly follow both national and international environmental and safety regulations, ensuring that every product aligns with compliance and quality benchmarks. 2. Data Security and Intellectual Property Protection Our company emphasizes the importance of safeguarding customer data, adhering to data protection legislation and regulations while ensuring that no customer information is shared. Furthermore, we respect and protect the intellectual property rights associated with our technologies and products; for example, with patented items like diacid 1550, we implement legal protections that mutually benefit both the company and our customers. 3. Trade Transparency and Ethical Principles In our international trade activities, we guarantee clarity and fairness across all business dealings, firmly rejecting any form of commercial bribery. We are committed to upholding high ethical standards and principles of integrity and trust, nurturing and maintaining customer confidence through transparency. 4. Customer Service and Satisfaction Customer satisfaction is fundamental to our service ethos. We are committed to providing professional and customized service support, promptly and effectively addressing customer inquiries or concerns, which in turn contributes to our continuous improvement and enhancement of service quality. 5. Oversight and Continuous Improvement The company has established a comprehensive oversight mechanism to ensure the effective application of various policies. We encourage feedback from employees, customers, and partners to identify issues swiftly, facilitating timely improvement initiatives and promoting the sustainable advancement of the enterprise. Our dedication to these terms and policies serves as a vital foundation for driving the company’s growth and nurturing a high-quality business environment. We look forward to creating a prosperous future together with our global partners and welcome individuals from all sectors to visit us for guidance and collaborative discussions.
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Terms and Conditions
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Technical Support
Henan GO Biotechnology Co., Ltd. has always followed the concept of technological innovation-driven development and provided excellent technical support services to ensure that every customer need is met and resolved. Our technical support services include a 24amp online support system, where you can contact our expert team for real-time help and guidance in a few simple steps, no matter where you are, day or night.
Thank you for selecting the top-notch chemical products from Henan GO Biotechnology Co., Ltd. We are committed to providing outstanding after-sales service that guarantees your satisfaction and trust in our offerings. Our after-sales service approach is clear, effective, professional, and considerate, allowing you to enjoy our products without worry. 1. Consulting Support: If you encounter any product-related challenges, please don't hesitate to contact our customer service team via our official website, phone, or email. We assure you of prompt replies, expert solutions, and thorough technical assistance. 2. Return and Exchange Policy: For any non-user-related quality concerns with your product, we gladly accept unconditional returns within 7 days of receipt. Just provide valid proof, and we will handle the process swiftly. 3. Maintenance and Repair: Should your product have any issues within its shelf life, we are happy to offer complimentary repair services. For concerns that arise after the warranty period, we will also deliver high-quality repair services at a reasonable cost.
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After-sales service
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Maintenance service
Dear esteemed customer, we thank you for your interest in Henan GO Biotechnology Co., Ltd.! As a leading supplier of chemical products, we are dedicated not only to providing high-quality chemical raw materials but also to ensuring a holistic approach to product management, which includes effective and readily available maintenance services throughout the entire product lifecycle. Your satisfaction remains our utmost priority, and we are committed to offering different tiers of support as required.
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Common problem
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Technical Support
After-sales service
Maintenance service
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